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FAQ’s

Shipping & Delivery

  1. How long should my order take?
    To all major centres about 3-5 days from collection. Outlying areas about 5-7 days. We do try and improve on these timeframes, but it shouldn’t take longer than this.
  2. Can I track my order?
    Yes you will receive an email and SMS with a unique tracking number BEV(Order numbers)
  3. What do I do if my order hasn’t arrived?
    Please contact us immediately on +27 21 876 2903, as Aramex will not be able to help.
  4. Do you ship internationally?
    Yes but on a case by case basis as the costs vary considerably. Contact us for a quote on @online@bevintners.co.za. In some cases it is easier to refer you to our local agent.
  5. What are your delivery costs?
    All orders above R1150 are shipped for free within the borders of South Africa. Orders of less than R1150 cost R115 nationally.
  6. Can I Ship Internationally?
    We do this on a case-by-case basis. If you want to ship wine internationally, contact us for a quote at online@bevintners.co.za.

Cellar Credits

  1. Can I earn Cellar Credits if I transact as a Guest?
    Unfortunately not. You have to open an account so we can keep track of your purchases.
  2. How long are my Cellar Credits valid for?
    Valid for one year from the date of purchase.
  3. How do I earn Cellar Credits?
    Register an account to receive and earn based on your loyalty tier on all orders going forward.